FAQ

Elderly asian woman using a cane at home with caregiver take care

What are your hours of service?

Service hours are 24 hours a day, seven days a week. When the office is closed, our clients continue to have someone available to assist them.

Office hours are 8:00 AM to 4:30 PM, Monday – Friday

Is there a minimum amount of hours that I must schedule for service?

We offer flexible options tailored to your needs, ranging from quick check-in visits to round-the-clock care. However, we do require a minimum commitment of 4 hours per week to ensure consistent and comprehensive care for our clients.

How do I arrange services with TSS?

Call our office at (636) 734-7334. Some services can be arranged directly over the phone, while other services will need a complimentary in-home evaluation. We do not require a contract. All services are set up on a Service Agreement.

How quickly can TSS provide service?

Once we have an understanding of your needs and have verified that an appropriate staff member is available, services can begin at your convenience.

Will I always have the same caregiver?

TSS makes every effort to send the caregiver with whom you are familiar. If your regular caregiver is unable to work a scheduled shift due to illness or some other emergency, we will do everything possible to find a suitable substitute. Naturally, we will keep you informed of any changes.

Why should I hire TSS instead of finding someone on my own, which may cost slightly less?

Most people do not think much about in-home care until the need arises. TSS can alleviate stress and provide peace of mind by handling the employment process. You will not have to spend time to:

Interview Candidates, Call References, and Conduct National Criminal Background Checks.
Cover if Your Caregiver Calls in Sick or Has Their Own Personal Emergency.
Ensure Your Caregiver Has the Right Training and Skills.
Cover the Legally Required Employer Payroll Taxes, Including Social Security, Medicare, and Unemployment.
Provide Workers' Compensation in Case the Caregiver Gets Hurt on the Job.
Supervise Day-to-day.
Provide Coverage if Your Caregiver Quits.

What makes TSS different from other providers?

Our caregivers record their arrival and departure via a toll-free number from the client's telephone or our mobile app. The system provides caregiver accountability, management responsiveness, and peace of mind for the families.

TSS provides a wide variety of in-home services to meet your needs. Many families are able to use our service versus 3-4 separate services, making TSS an affordable one-stop solution for in-home care.

We are a local family-owned company, and our owners are involved with every aspect of the business.

How much does TSS charge for services?

Most services are billed on an hourly basis. TSS has competitive hourly rates that are tailored to your needs. We are committed to providing the highest quality of service. Please contact us to learn more about our pricing.

What method of payment does TSS accept?

Invoices are emailed weekly and auto-drafted from your bank account.

What are the payment options for home care?

Private pay is the most common. In this case, the client and/or their family pay us directly for services.

Long-Term Care Insurance is another option. Every policy is different, but we will be happy to assist you in checking on your coverage and filing your claims.

Workers' Compensation Insurance may pay for home care if the need is created by an on-the-job injury.

The Veteran's Administration provides benefits to veterans and surviving spouses, but the process can be difficult to navigate and can take time. If you think you or your loved one may be eligible, we can put you in touch with people who will provide guidance.

Do you have references that I can call?

YES! TSS believes the best way for our potential customers to learn about us is through past or existing customers. We will provide you with a list of references at your request.